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Transferring photos to iCloud and/or PCs

I have long been copying my iPhone photos to my PC using the USB charging cable, starting with my iPhone4. With my latest update of iOS (14.8), when I try to do that, I get the message "Error copying file or folder, device is unreachable". If I click on the photo, I get the message "Sorry, Photos can't open this file because the format is currently unsupported or the file is corrupted". They are mostly Jpeg files and I get the same response when I try to look at an image I previously copied, two months ago.

Also, even though I've set my photo preferences on my iPhone12 Max to "Download and Keep Originals", they don't show up there.

Windows, Windows 6

Posted on Oct 26, 2021 9:47 AM

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Level 1

9 points

Posted on Oct 27, 2021 8:41 AM

Thank you. I contacted Apple support since I have AppleCare and they walked me through the process. I had to update my phone to iOS 15.1 and download a new version of the iCloud application from Microsoft.

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Top-ranking reply

Level 1

9 points

Oct 27, 2021 8:41 AM in response to brbo

Thank you. I contacted Apple support since I have AppleCare and they walked me through the process. I had to update my phone to iOS 15.1 and download a new version of the iCloud application from Microsoft.

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Level 8

38,581 points

Oct 26, 2021 11:35 PM in response to MTVhike

Hi MTVhike,

Welcome to the Apple Community.

You may need to update your Window operating system ?

or

Apple support have a couple of articles online that may help troubleshoot.

If you can't import photos from your iPhone, iPad or iPod touch to your computer

Eg: says:

- - On your PC, go to the Microsoft website to learn how to import photos in Windows 10, Windows 8 or Windows 7.

Complete article: https://support.apple.com/en-au/HT204597

OR

Transfer photos and videos from your iPhone.

You might want to scroll to: "Import to your Windows PC"

https://support.apple.com/en-us/HT201302

Hope this helps you :-)

Import iPhone photos to your Windows PC

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Level 8

38,581 points

Oct 26, 2021 11:43 PM in response to MTVhike

PS Re: Also, even though I've set my photo preferences on my iPhone12 Max to "Download and Keep Originals",

they don't show up there.

You might want tp check Settings > Photos on your iphone to check if you need to toggle iCloud photos on.

or

Get help with iCloud Photos

https://support.apple.com/en-us/HT204570

Cheers :-)

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Level 8

38,581 points

Oct 27, 2021 2:49 PM in response to MTVhike

You're welcome.

Thank you, MTVhike,

Grateful that you have shared your solution here for others!

Very pleased to know you have solved that difficulty.

Cheers :-)

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Transferring photos to iCloud and/or PCs

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