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10.13.6-- links in both email

Why is it taking FOREVER for links in both email articles & websites to connect. Sometimes, even emails will say "LOADING" & take forever (15 sec) to display, or not open at all. Same w/website links--I click a link and the progress bar displays, loads about 10% and then just sits there. If I've got some wrong settings, I don't know what they are. Help, please..

Mac Pro, macOS 10.13

Posted on Feb 17, 2020 1:48 PM

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Question marked as Top-ranking reply

Posted on Feb 22, 2020 6:13 PM

OK, I didn't use your full solution, and will not unless you tell me to, but it looks like you sent me in the right direction and the problem appears to be solved. Once I got into Network Locations I noticed that I had both Ethernet 1 connected and Wi-Fi connected, with Wi-Fi showing an Auto-configure Proxy, so I unchecked that. Then I thought that maybe it was wrong to have both Connected (possible conflict?), so I turned off the Wi-Fi just to test that theory, and everything is now working great: all the links connect quickly in both my email and any websites I check; all back to normal so far as I know. My iPad works connecting to the internet, and all links work.


Currently, my Network Locations panel shows: Ethernet 1 Connected (green bullet), Bluetooth PAN, Ethernet 2, and Firewire Not Connected (red bullets on all three), and Wi-Fi off (red bullet).


So thanks so much for your help; this is the 2nd time you've bailed me out! And it's much appreciated. But PLEASE let me know if these settings are OK. Now I'm going to reboot to see that everything holds, and I will watch for your response.


4 replies
Question marked as Top-ranking reply

Feb 22, 2020 6:13 PM in response to BDAqua

OK, I didn't use your full solution, and will not unless you tell me to, but it looks like you sent me in the right direction and the problem appears to be solved. Once I got into Network Locations I noticed that I had both Ethernet 1 connected and Wi-Fi connected, with Wi-Fi showing an Auto-configure Proxy, so I unchecked that. Then I thought that maybe it was wrong to have both Connected (possible conflict?), so I turned off the Wi-Fi just to test that theory, and everything is now working great: all the links connect quickly in both my email and any websites I check; all back to normal so far as I know. My iPad works connecting to the internet, and all links work.


Currently, my Network Locations panel shows: Ethernet 1 Connected (green bullet), Bluetooth PAN, Ethernet 2, and Firewire Not Connected (red bullets on all three), and Wi-Fi off (red bullet).


So thanks so much for your help; this is the 2nd time you've bailed me out! And it's much appreciated. But PLEASE let me know if these settings are OK. Now I'm going to reboot to see that everything holds, and I will watch for your response.


Feb 19, 2020 5:20 PM in response to terrencefromhayward

Hello terrencefromhayward.


Welcome to Apple Support Communities.


If I'm understanding correctly, when attempting to access websites or articles in emails, it takes a while for them to load. I will be glad to assist.


Let's isolate this by starting up in safe mode:


Use safe mode to isolate issues with your Mac


If the issue persists, test in another user account:


How to test an issue in another user account on your Mac


Cheers.

Feb 19, 2020 5:56 PM in response to terrencefromhayward

Hello Terrence,


Make a New Location, Using network locations in Mac OS X ...


http://support.apple.com/kb/HT2712


System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.


Sys Prefs>Network>highlight the Interface you're using>Advanced>TCP/IP>Configure IPv4: Using DHCP.


If using Wifi, instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


System Preferences>Network>choose interface>Advanced>Proxies Tab, make sure none are set, like for HTTP & HTTPS.


System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...


8.8.8.8

8.8.4.4

1.1.1.1

9.9.9.9


Apply.


10.13.6-- links in both email

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