Mac OS 10.6.8-Need to download 10.7 w/AppStore Redeem Code--No place to accept terms and conditions

My customer has other software tools that control his motion picture film scanner that are expected to break if we go beyond 10.7.5.

We're trying to get that to work... and then back up the drive before trying 10.8.

Eau Rouge,

The point is that my customer paid Apple 20 bucks to access 10.7.

Apple has a problem. There’s no way to redeem the code. See picture.

If you can help with that, it would be appreciated.

Otherwise, please understand that there are some devices that still use... even depend on older software, and can’t enable the software to get “too hip for the room,” or they won’t work.

We have other software needed for a perfectly fine capture device of similar vintage, and need to use 10.7 to use the software downloadable from this manufacturer.

We’ve had difficulty accessing THAT software, too... so if I seem a bit cranky responding to the tone and substance of your more curious and insistent, not particularly helpful with the stated problem response... understand thr circumstances. And time spent drafting a less than brusque reply.

My customer has been down a week after the boot hard drive failed, which wasn’t backed up. I’m trying to help him remotely from California. He’s in Ohio.

Its been a lot of “take a step forward, go sideways a block, and wait to go further.”

and after a dozen delays due to various issues , we’re where we are now. Stalled. Tired. Cranky. Wanting help. Not a lecture.

Thanks. Going to take a nap now.