You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

When I hold the button on the back of my AirPods case the Amber light never shows up.

When I hold the button on the back of my airpods case a Amber light never shows up. I've cleaned the case multiple times and left airpod still doesn't work. Help me please



[Re-Titled by Moderator]

iPhone 6, iOS 12

Posted on Feb 17, 2020 9:55 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 17, 2020 10:04 PM

Right airpod works fine. I take it out and the case blinks green I put it in and case still blinks. I take left one out and it's solid green. Put it back in case blinks. Ive tried to reset them I cleaned the case I held the button for 2 min and it just flashed white no Amber


4 replies

Feb 17, 2020 9:58 PM in response to VincentCelestine

What's the battery level of the AirPod case? Is it possible that the case is out of battery? This could be caused by lack of charging, or because the case battery itself has died.


If you know the case has power yet holding down the button does not do anything, then perhaps the case is malfunctioned (stuck button for example). In that case I'd suggest contacting Apple: https://support.apple.com/en-us/HT201232


Good luck! 👍

When I hold the button on the back of my AirPods case the Amber light never shows up.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.