Change Primary Phone Number in Apple ID for iMessage Without Access to Primary Number on Device.

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Change Primary Phone Number in Apple ID for iMessage Without Access to Primary Number on Device.

When I send iMessages from my iPhone, they are delivered under the wrong number.

This may be from the original number that came with my SIM, which I immediately ported over to my actual number

When I attempt to de-reregister the old number (*Which Apple identifies as the primary number) from my apple ID, it is trying to send the verification code to this old number - which I don’t have access to on my device.

Any thoughts on how I might fix this? I tried logging out of the iMessage and FaceTime and seeing if I could then delete from my apple account (as per their guidance on the profile page) but that has also not worked.

Many thanks for your time :)

iPhone XS, iOS 13

Posted on Feb 18, 2020 8:24 AM

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Answer 1

Best reply

Eric Root

Level 10

684,159 points

Feb 18, 2020 10:22 AM in response to jeffreycourtney

contact Apple ID Support.

Apple ID - Official Apple Support. https://support.apple.com/apple-id

Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169

Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.

https://twitter.com/AppleSupport

Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.

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Change Primary Phone Number in Apple ID for iMessage Without Access to Primary Number on Device.

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