Good afternoon, I bought an "Iphone 7" device on the Internet, at first everything worked fine, but on the same evening as I tried to reset the phone, Icloud came in with the account of the previous owner. The person who sold me the device does not get in touch. Will you help with this Question?
iPhone 7
If you mean "activation lock", neither we (just users like you) nor Apple can help you, sorry.
Activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone. Without those credentials, that device is useless to you.
Regards
Giulio
If you mean "activation lock", neither we (just users like you) nor Apple can help you, sorry.
Activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone. Without those credentials, that device is useless to you.
Regards
Giulio
Unlock purchased Used Device
