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unable to access my iphone 8plus

my screen says it requires my passcode after restarting however the numbers circle when i touch them but aren't being recognized - the six empty dots at the top of the screen are not filling in solid as they usually do and I cannot do a hard shut down by holding the home button and side button together


Posted on Feb 19, 2020 9:13 AM

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Posted on Feb 19, 2020 9:22 AM

To perform a forced restart, those gestures are wrong for iPhone 8. See this:--> Force restart iPhone – Apple Support

Regards

Giulio

1 reply

unable to access my iphone 8plus

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