Other iCloud User Blocking Mac App Store Downloads

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Level 1

8 points

Other iCloud User Blocking Mac App Store Downloads

I have 10.13.6. My iCloud email is ****@ levinriegner.com. When I try to download a Keynote update, I'm presented with a previous iCloud user and the email is un-editable. In the App store menu I'm signed in as ****@ levinriegner.com. I'm also signed into iCloud via System Preferences as ryan@levinriegner.com. From what I've explored, I see no reference to this past iCloud user to remove.

[Image Edited by Moderator to Remove Personal Information]

iMac 27", macOS 10.12

Posted on Feb 19, 2020 10:38 AM

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Answer 1

askbarnabas

Level 10

104,230 points

Feb 21, 2020 7:19 AM in response to ryanjriegner

I know you are not selling it but go here - What to do before you sell, give away, or trade in your Mac - Apple Support Step 6 should be very helpful.

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Answer 2

askbarnabas

Level 10

104,230 points

Feb 19, 2020 2:30 PM in response to ryanjriegner

It is not wise to post your email address in a forum that almost anyone in the world can see. Was the device erased when you got it? How did it get signed into by another person? Are you using the admin account?

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Answer 3

ryanjriegner Author

Level 1

8 points

Feb 21, 2020 7:12 AM in response to askbarnabas

That's good to know. It was purchased new, a previous employee of mine had used the computer and created their own account and logged into the App Store with their email. I now use the computer personally and have my own admin account, and have since deleted the previous employee's account. When I log in with my admin account I still see their email captured within the App Store.

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Answer 4

ryanjriegner Author

Level 1

8 points

Feb 21, 2020 7:20 AM in response to askbarnabas

Thank you, I'll give it a shot.

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