Couldn't sign in my itune and app store
Hi, i couldn't sign in itunes and app store using my apple id . please help
iPhone 6 Plus, iOS 12
Hi, i couldn't sign in itunes and app store using my apple id . please help
iPhone 6 Plus, iOS 12
What happens when you try? Error message(s)? More information would help. ID Disabled?
If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support. https://support.apple.com/en-us/HT208856
If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.
iTunes Store - Contact Us - Official Apple Support. https://support.apple.com/en-euro/itunes-contact
iTunes Support – world wide https://support.apple.com/choose-country-region/itunes
If not a disabled ID, do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559
Try a forced restart.
Reset Device. https://support.apple.com/en-us/HT201412
If necessary
Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone
Do a backup and try a factory reset. Then restore from your backup.
Restore to Factory setting. https://support.apple.com/en-us/HT201252
Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184
What happens when you try? Error message(s)? More information would help. ID Disabled?
If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support. https://support.apple.com/en-us/HT208856
If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.
iTunes Store - Contact Us - Official Apple Support. https://support.apple.com/en-euro/itunes-contact
iTunes Support – world wide https://support.apple.com/choose-country-region/itunes
If not a disabled ID, do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559
Try a forced restart.
Reset Device. https://support.apple.com/en-us/HT201412
If necessary
Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone
Do a backup and try a factory reset. Then restore from your backup.
Restore to Factory setting. https://support.apple.com/en-us/HT201252
Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184
Couldn't sign in my itune and app store