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Couldn't sign in my itune and app store

Hi, i couldn't sign in itunes and app store using my apple id . please help

iPhone 6 Plus, iOS 12

Posted on Feb 19, 2020 10:28 AM

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Question marked as Best reply

Posted on Feb 19, 2020 10:43 AM

What happens when you try? Error message(s)? More information would help. ID Disabled?


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support. https://support.apple.com/en-us/HT208856


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Store - Contact Us - Official Apple Support. https://support.apple.com/en-euro/itunes-contact


iTunes Support – world wide https://support.apple.com/choose-country-region/itunes


If not a disabled ID, do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559


Try a forced restart.


Reset Device. https://support.apple.com/en-us/HT201412


If necessary


Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting. https://support.apple.com/en-us/HT201252


Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184



1 reply
Question marked as Best reply

Feb 19, 2020 10:43 AM in response to yy_iphone

What happens when you try? Error message(s)? More information would help. ID Disabled?


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support. https://support.apple.com/en-us/HT208856


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Store - Contact Us - Official Apple Support. https://support.apple.com/en-euro/itunes-contact


iTunes Support – world wide https://support.apple.com/choose-country-region/itunes


If not a disabled ID, do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559


Try a forced restart.


Reset Device. https://support.apple.com/en-us/HT201412


If necessary


Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting. https://support.apple.com/en-us/HT201252


Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184



Couldn't sign in my itune and app store

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