iMessage and Facetime constantly "waiting for activation"

I've been travelling abroad in New Zealand for about 2 weeks now. In preparation for this, I switched over to Google Fi back in January to take advantage of their "unlimited text and data abroad" plan. For the first two weeks things were fine, but 2 days ago I was suddenly unable to send iMessages. I checked my iMessage and Facetime settings and found the apps stuck on "waiting for activation". I was told to wait for 24 hours to see if it would fix itself, but after that time elapsed the problem hadn't been solved. I troubleshooted the issue online and tried everything recommended: checking for updates to the iOS (there weren't any), turning the apps on and off, restarting my phone, signing in and out of my Apple ID, erasing and re-entering my country code. No matter what I try, I'm still not able to send or receive iMessages with my phone number.


It's worth noting that I can now send iMessages with my email, but I am unsure if this has always been the case for my 2 weeks in New Zealand so far or if this is a new development.


Incase it is significant, I have an iPhone 5S. Any help or advice would be much appreciated.

iPhone 5s, iOS 12

Posted on Feb 19, 2020 12:10 PM

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4 replies

Feb 19, 2020 2:18 PM in response to razmee209

I have gone through everything on the 'After 24 Hours' part. My iOS is updated, I contacted Google Fi and they weren't able to explain why I should be having this issue now despite it having worked for the past 2 weeks just fine. They recommended I just switch to a local SIM card and drop their service. To the best of my knowledge, my iPhone is able to send SMS abroad from New Zealand; it is what I have been doing instead of iMessage. I went to Apple Support, but they said I am not eligible for complimentary service from them. That's why I made the post here in the community.

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iMessage and Facetime constantly "waiting for activation"

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