Hi Guys, installed iOS 13.3.1 on my phone, and now I'm only getting emails from 1 of my 3 email accounts on the Outlook app V4.25.0. My friend has the same issue.
Does anyone have any ideas on how to fix this?
iPhone XS
That Outlook app is known to have issues virtually every time it updates. Your version 4.25.0 is current and was just released 2 days ago as well. You have already tried deleting those accounts where you were not receiving emails and that didn't work. Normally, for me, that takes care of any mail fetching issues. Can I recommend that you delete all mail accounts on the Outlook app and then delete the app itself. After that Force ReStart your iPhone (You called it hard reset) and then download the Outlook app again and then set it up. See if that works.
I know that its a pain to do so however that is the only way I have been successful and literally this issue has been persisting for me for over a year now. I have notified MS support several times as well. The issue is Outlook and not your iPhone or its iOS.
Axel F.
That Outlook app is known to have issues virtually every time it updates. Your version 4.25.0 is current and was just released 2 days ago as well. You have already tried deleting those accounts where you were not receiving emails and that didn't work. Normally, for me, that takes care of any mail fetching issues. Can I recommend that you delete all mail accounts on the Outlook app and then delete the app itself. After that Force ReStart your iPhone (You called it hard reset) and then download the Outlook app again and then set it up. See if that works.
I know that its a pain to do so however that is the only way I have been successful and literally this issue has been persisting for me for over a year now. I have notified MS support several times as well. The issue is Outlook and not your iPhone or its iOS.
Axel F.
Does email come into those addresses through the native Apple Mail app?
if so it’s a problem with Outlook.
Thanks for your help. After further investigation it appears to be a fault with the service provider & outlook app.
The iOS Mail app is working
Installed iOS13.3.1 now Outlook App won't download all email accounts
