Family member not able to use iCloud storage

Question

Family member not able to use iCloud storage

I have family sharing with my husband and I bought 2TB storage specifically to help him clear photos off of his phone. However, he doesn’t seem to be able to access it. I’ve double checked that I am sharing with him, but when I check to see how much he is using, it says he isn’t using any. His phone says his 5gb of iCloud storage is full. He doesn’t seem to be able to use my 2TB. He’s tried logging out and logging in again, but it is still not available to him. He can’t update his phone’s operating system because he has not space on his phone.

Posted on Feb 20, 2020 1:36 PM

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Answer 1

Feb 20, 2020 3:59 PM in response to SylviaFromHempstead

Have you checked your hubby's phone version? I mean the iOS version. You need iOS 11 or later.

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Answer 2

LACAllen

Level 8

43,602 points

Feb 21, 2020 12:16 AM in response to SylviaFromHempstead

specifically to help him clear photos off of his phone.

To be clear, even if you sort out this issue, iCloud is not a place to clear photos off his phone.

It is a syncing service designed to keep his photo gallery the same between iCloud and his phone. It is NOT off device storage.

There is an optimization feature, which will reduce the storage needed on his phone significantly, but not totally.

See >>> https://support.apple.com/en-ca/HT204264

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Answer 3

Feb 21, 2020 2:24 AM in response to LACAllen

Thank you, LACAllan,

We did finally get my storage to show up on his phone (although we have no idea what we finally did that worked). However, he needs to get photos off of his phone to update his operating system. From what I just read, he needs to update his operating system to use iPhoto. Is there a way to make certain when he deletes the photos on his phone, they are not deleted from iCloud?

Thanks again,

Sylvia

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Answer 4

Feb 21, 2020 2:25 AM in response to Pactricia666

Thank you, Patricia,

We did finally get my storage to show up on his phone (although we have no idea what we finally did that worked). However, he needs to get photos off of his phone to update his operating system. How do we set it up so that he can delete photos from his phone without deleting them from iCloud?

Thanks again,

Sylvia

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Answer 5

Feb 21, 2020 3:14 AM in response to SylviaFromHempstead

Never mind. I see you got it working.

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Answer 6

LACAllen

Level 8

43,602 points

Feb 21, 2020 10:14 AM in response to SylviaFromHempstead

Do not use iCloud Photo Library.

It is not designed to be off device storage.

An internet search for cloud based photo storage should provide options.

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Family member not able to use iCloud storage

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