water damage
i have an iphone 11 and i dropped it in the shower... now my facetime and snapchat do not work and my sound is messed up. i thought these phones were water resistant?
Yes, its is splash, water, and dust resistant. Rated IP68 (maximum depth of 4 meters up to 30 minutes) under IEC standard 60529.
iPhone 11 Pro - Technical Specifications - Apple
The damage may be a combination of the fall, shock, & water. See:
Water and other liquid damage to iPhone or iPod isn't covered by warranty - Apple Support
Product Service and Repair information - Official Apple Support
