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Level 1

4 points

Frozen screen & inability to turn phone off

My power button will not advance turnoff. It forces me to SIRI which blocks further progression. Help!!!!

iPhone 11, 13

Posted on Feb 21, 2020 8:31 AM

Best reply

Level 10

230,479 points

Posted on Feb 21, 2020 8:38 AM

If you still have access to the home screen, then go to Settings>General>Shut Down to power the iPhone off. Give it a little rest then try starting it again. If it won't power back on, then see this, If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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