Sound cuts out on Facebook videos

My phone has no issues with any other app I use to watch videos. But whenever I’m watching a Facebook video the sound will cut out like 20 seconds in and I have to keep pressing pause and play. I keep my phone on loud always and I don’t mute the videos. It doesn’t happen every time but happens everyday and often. Is this happening to anyone else? How did you fix it?

iPhone XR, iOS 12

Posted on Feb 21, 2020 8:48 AM

Similar questions

Sound not working on my phone, I am unable to hear any Audio on social media apps on the videos that I, myself record. I can hear the media from videos etc but self recorded videos are unable to be heard. I have restarted my phone as well. Also, on my gallery app the sound button isn’t an usable option.
1920 1
Why do videos stop playing when I change my volume? About once a week or so, my phone will decide it wants to pause my videos when I adjust my volume on literally any app. Like I could be watching a snapchat video from a friend that you can only see once and if my sound isn’t on, I can’t turn it on or else the video will stop playing. After this has started, it won’t stop, in fact videos just will not play after this unless I restart my phone and sometimes even that does not work. I have the newest update and I take good care of my phone. Please tell me I am not the only one. Can anyone please help me with this issue?
4547 1
Sound of the Apps are not working Anyone experiencing the sound of the apps are not working? Even though my version is updated 14.7.1. The Apps are gaming apps like Honkai Impact 3 and PGR. Facebook, YouTube and Instagram work as usual. My phone is iPhone SE 2020, newly purchased on 3/8/2021
591 1

1 reply

Feb 21, 2020 8:49 AM in response to Kikkz_

Facebook is not an Apple product. Contact the app developer here --> App Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Sound cuts out on Facebook videos

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up