Bug- Screen shot share via txt

IOS 13.3.1

If I take a screenshot and try to share via email, or txt I can type in my message but send doesn't do anything and appears to be locked up. It's not until I save the screen capture and try to attach to txt that it works....


Thoughts?


iPhone XS, iOS 13

Posted on Feb 21, 2020 2:08 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 3, 2020 11:22 AM

Mnelsonhd,


Thanks for the additional information. Given the troubleshooting you’ve tried, I suggest reinstalling iOS to see if the issue persists.


While this shouldn’t remove any data from your iPhone, I suggest making a backup first:


How to back up your iPhone, iPad, and iPod touch - Apple Support


To reinstall iOS, follow the steps below, under the section labeled “Put your device in recovery mode and set it up again”:


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


Have a great day!

3 replies
Question marked as Top-ranking reply

Mar 3, 2020 11:22 AM in response to Mnelsonhd

Mnelsonhd,


Thanks for the additional information. Given the troubleshooting you’ve tried, I suggest reinstalling iOS to see if the issue persists.


While this shouldn’t remove any data from your iPhone, I suggest making a backup first:


How to back up your iPhone, iPad, and iPod touch - Apple Support


To reinstall iOS, follow the steps below, under the section labeled “Put your device in recovery mode and set it up again”:


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


Have a great day!

Feb 24, 2020 12:17 PM in response to Mnelsonhd

Hi Mnelsonhd,


Thanks for using Apple Support Communities. It sounds like you’re having trouble sending screenshots via text or email. I’m happy to help.


To start, I suggest restarting your iPhone to see if that helps. If it doesn’t I suggest force closing Messages and then reopening before testing again:


How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support


You may also want to make sure you’re running the latest iOS version:


Update your iPhone, iPad, or iPod touch - Apple Support


Let me know the results.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Bug- Screen shot share via txt

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.