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Why does my 2019 MacBook Pro 16” laptop randomly shut down while I am using it? I hit the power button and it powers up but it just shuts down in the middle of me typing sometimes. I don't understand why. It’s 3 months old. And I haven’t used it a full 1 of those months.
MacBook Pro 16", macOS 10.15
hezekiah209 wrote:
Thanks for your reply. I left the MacBook charging for about 13 hours today without using it. I unplugged it and 20 minutes later it just shuts off in the middle of me using it. Battery was at 99%. I don’t understand why it is doing this.
After this full charge—then do your resetting the SMC https://support.apple.com/en-us/HT201295
if no resolve take it in—
you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
A relatively new experience these batteries coming out of the factory with "unknown full point" —
ex. here a different Mac, different issue, however the charging protocol is recommended as a way of getting past this issue:
If your MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) keeps shutting down
have a look see and report back any resolve.
Do these two and let's see if it solves the issue.
SMC reset https://support.apple.com/en-us/HT201295
The batteries on the newest MacBook Pro are coming through with their "full point" unknown.
Correcting this requires that they be charged continuously for eight hours or more, preferably while doing nothing or off.
MacBook Pro will Never overcharge.
Connect it to power whenever power is available, and use it on battery only when power is not available.
Thanks for your reply. I left the MacBook charging for about 13 hours today without using it. I unplugged it and 20 minutes later it just shuts off in the middle of me using it. Battery was at 99%. I don’t understand why it is doing this.
2019 MacBook Pro 16” randomly shuts off
