Blue lock on screen
First start up showed a flashing question mark folder, Internet said to re start holding down options button. Now restart shows gray screen with blue lock and password block.
help?!
MacBook Air 11", macOS 10.12
User profile for user:
Leanne_68
User level:
Community Specialist
Hi there, Mmontblanc.
I see that you're having a problem starting your MacBook Air. It's now stuck on a gray screen with a lock and password field. I'm glad to help with this.
About the screens on your Mac as it starts up
"If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery. Enter the firmware password to continue."
Take care.