You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Will i get a loaner phone while my phone is being sent in for repairs?

I’m bringing my phone to the apple store this weekend because the back is cracked. Will the apple store give me a loaner to use while my phone is being repaired?

Posted on Feb 24, 2020 6:06 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 24, 2020 6:43 AM

You have to specifically ask for a loaner and sign the agreement -> https://www.apple.com/legal/sales-support/applecare/iphoneloancaen/


But with the back glass broken, they are only going to offer you and out of warranty replacement so they will swap it for your replacement right there in the store.

3 replies
Question marked as Top-ranking reply

Feb 24, 2020 6:43 AM in response to Cindythomas88

You have to specifically ask for a loaner and sign the agreement -> https://www.apple.com/legal/sales-support/applecare/iphoneloancaen/


But with the back glass broken, they are only going to offer you and out of warranty replacement so they will swap it for your replacement right there in the store.

Will i get a loaner phone while my phone is being sent in for repairs?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.