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change language in apple support

How do I change the language in Apple Support? My language is stuck in Spanish, which I do understand, but prefer English. I click on the little Mexican flag on the bottom right of my welcome page, choose USA, and continue to get Spanish. Any ideas?

1: I click here:


2: I click here:

3: I end up here:



MacBook

Posted on Feb 24, 2020 11:55 AM

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Question marked as Top-ranking reply

Posted on Feb 24, 2020 12:41 PM

This is a KNOWN issue that has persisted for months


There are LINKS here in the forum ( discussions.apple.com ) AND in apple.com pages that LACK the " /welcome " path


I too get sent to the Spanish communities - some folks get sent to other languages = French and German


This is baffling, since the foreign language forums are in a completely different SUBdomain = communities.apple.com


SOLUTION: do not USE these links - use bookmark(s) OR add the path = https://discussions.apple.com/welcome

5 replies
Question marked as Top-ranking reply

Feb 24, 2020 12:41 PM in response to alanterra

This is a KNOWN issue that has persisted for months


There are LINKS here in the forum ( discussions.apple.com ) AND in apple.com pages that LACK the " /welcome " path


I too get sent to the Spanish communities - some folks get sent to other languages = French and German


This is baffling, since the foreign language forums are in a completely different SUBdomain = communities.apple.com


SOLUTION: do not USE these links - use bookmark(s) OR add the path = https://discussions.apple.com/welcome

Feb 24, 2020 12:23 PM in response to MrHoffman

I closed all windows accessing apple communities, deleted all cookies for apple.com, quit Firefox, restarted Firefox and when I get to apple communities, it is already in Spanish even before I log in. (I type discusssions.apple.com or communities.apple.com into the address bar, hit return, and it is immediately changed to https://communities.apple.com/es/welcome.) This only happens in Firefox, I can use Safari in English just fine. I am really confused. (I prefer Firefox to Safari, and hate having to remember which browsers I need to use for which sites!)


Thanks for your thoughts, MrHoffman.

Feb 24, 2020 1:08 PM in response to ChitlinsCC

Thank you ChitlinsCC. Of course, I did a search before posting, but I didn't see any the discussions you mentioned. It is very strange that this happens only with Firefox and not Safari for me. As I said, discussions.apple.com redirects to https://communities.apple.com/es/welcome for Firefox (but not Safari), but discussions.apple.com/welcome works great.

change language in apple support

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