iPhone 8 Plus

I bought a iPhone on Offer Up

and the phone was working fine for a week then it popped up activation lock I tried reaching out to the owner but he want respond to my messages then deleted his profile what do I do about getting this issue resolved.

iPhone 8 Plus

Posted on Feb 24, 2020 1:31 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 24, 2020 1:34 PM

You will need to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.


Turn off Activation Lock - Apple Support. https://support.apple.com/en-us/HT201441


2 replies

Feb 24, 2020 1:38 PM in response to Bcrosby0722

Activation Lock Problem


If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner, then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a deceased owner, you will need a certified copy of the Death Certificate, the device, proof of inheritance and proof of your identity. Take all to your local Apple Store for help. Note: there is no guarantee that anyone can gain access to the device.


About Activation Lock on your Mac - Apple Support

Activation Lock - Turn off Find My iPhone

About Activation Lock on your Apple Watch - Apple Support.


Sounds like you've been scammed. You can report it to your local police, but not much they can do, now.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 8 Plus

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.