My brand new iphone 11 gives an error message
"Mobile Plan can't be set up; eSIM installation is unsupported on your device"
when i try to set up the eSIM via QR Code.
setting up the eSIM manually does not work either as the 'Add Cellular Plan" option does not exist in settings.
Tried a factory reset but does not work.
Please help :(
iPhone XR, iOS 13
Did you buy this iPhone from China, Hongkong or Macau? then you will not have e-SIM
eSIM on iPhone is not offered in China mainland. In Hong Kong and Macao, only iPhone XS features eSIM. Learn about using Dual SIM with two nano-SIM cards in China mainland, Hong Kong, and Macao.
Did you buy this iPhone from China, Hongkong or Macau? then you will not have e-SIM
eSIM on iPhone is not offered in China mainland. In Hong Kong and Macao, only iPhone XS features eSIM. Learn about using Dual SIM with two nano-SIM cards in China mainland, Hong Kong, and Macao.
Did you Contact your Carrier (Cellular Service Provider) The agency who issued the e-SIM QR code to you
Have you tried these suggestions:
Using Dual SIM with an eSIM - Apple Support
Note:
To use two different carriers, your iPhone must be unlocked. Otherwise, both plans must be from the same carrier. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information.
Does your primary carrier support eSIM?
If you have an enterprise or corporate cellular service plan, check with your company administrator to see if they support this feature.
You have not mentioned whether "you have an enterprise or corporate cellular service plan, "
I tried to get help from apple support but they could not solve my problem
i have GSM network and my phone is unlocked .
I have same carried GSM and phone is unlocked
Yes they say that it is problem in your phone only .
Who is "they" here.
I m not in India but in kyrgyzstan
bishkek
the company is O! Nurtelecom
I neither found kyrgyzstan nor O! Nurtelecom
Look for help here --> Find wireless carriers that offer eSIM service - Apple Support
eSim is not supported
