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Robloxhelp71 Author

Level 1

11 points

unable to buy Robux

I’m unable to buy Robux for both of my kids accounts. I can buy for our son but not our daughters account.

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell

Posted on Feb 25, 2020 5:12 PM

Best reply

sterling r

Community Specialist

Posted on Feb 27, 2020 7:54 PM

Hey there Robloxhelp71,

Thanks for reaching out to Apple Support Communities. I understand you’re having issues making an in-app purchase on one of your child’s Apple ID accounts. I’ll be happy to help.

Are there any parental controls set up that are preventing them from making an in-app purchase? Double check using the steps in this link:

Prevent in-app purchases from the App Store

If not, force close the app and restart your iPhone, then try again:

How to force an app to close on your iPhone, iPad, or iPod touch

Restart your iPhone

Also, make sure their iPhone and the Roblox app is up to date:

Update your iPhone, iPad, or iPod touch

Update apps or use automatic downloads

Regards.

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unable to buy Robux

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