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Plaid pixel design when I open the Mac

What could cause the beautiful pink and blue plaid design my screen sometimes shows when I open the Mac? I have had it into the shop a few times and because they can't replicate the screen, they can't fix anything. This worries me because I saw the design a year ago, then a few months later my screen pixellated into black several times and then stayed black. I had to have a new display installed for $800.00. Imagine my dismay when I opened the computer last week and saw the pixel design again! I just got it back from the repair shop and was told they can't do anything about it.

MacBook Pro 13", macOS 10.15

Posted on Feb 25, 2020 5:39 PM

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Question marked as Top-ranking reply

Posted on Feb 25, 2020 5:48 PM

Just for clarity what exact Mac /model /year /size /retina /touchbar is this and

what exact macOS you are currently running?



You can Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379


If no success take it back—typically you have a 90 warranty on all parts and labor.


If you are still under the one year warranty or extended warranty— then not an issue .


Take it in—

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


.

2 replies
Question marked as Top-ranking reply

Feb 25, 2020 5:48 PM in response to christine56

Just for clarity what exact Mac /model /year /size /retina /touchbar is this and

what exact macOS you are currently running?



You can Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379


If no success take it back—typically you have a 90 warranty on all parts and labor.


If you are still under the one year warranty or extended warranty— then not an issue .


Take it in—

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


.

Feb 25, 2020 6:49 PM in response to christine56

This sounds suspiciously like signs of a GPU hardware failure, or maybe a video signal cable problem.

The fact that a screen replacement hasn't solved the problem, and this has followed you over –I assume– at least two versions of macOS kinda cements that in my mind.


The fix for GPU failure would be a motherboard or GPU replacement, depending on how that MBP is built.


A video signal cable (from motherboard to screen) would be much less expensive, and I would think it would have been looked at by the shop that replaced your screen. It's a common point of failure on laptop computers. Again, I don't know how that particular MBP is built so the part could easily be non-servicable without replacing a larger component such as the screen.


On the positive side, if it's just a sometimes occurrence then you could still get quite a bit of use from the laptop.

Of course, the flip side of that is it could just completely fail tomorrow.

I'm sorry. I know this is no solution to the problem, but you did ask what could cause this.


Meanwhile, please do make sure you create a backup or two or three of your data. You'll kick yourself if the machine goes away and you didn't. If you don't use Time Machine, then CarbonCopyCloner or Super Duper! are excellent alternatives.

Back up your Mac with Time Machine - Apple Support



Plaid pixel design when I open the Mac

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