iMessage and FaceTime are not working

It’s not working


[Edited by Moderator]

Posted on Feb 26, 2020 9:44 PM

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Question marked as Top-ranking reply

Posted on Feb 27, 2020 9:36 AM

Messages Troubleshooting. https://support.apple.com/en-us/HT204065


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559


Try a forced restart.


Reset Device. https://support.apple.com/en-us/HT201412


If necessary


Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting. https://support.apple.com/en-us/HT201252


Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184


2 replies
Question marked as Top-ranking reply

Feb 27, 2020 9:36 AM in response to ky117

Messages Troubleshooting. https://support.apple.com/en-us/HT204065


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559


Try a forced restart.


Reset Device. https://support.apple.com/en-us/HT201412


If necessary


Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting. https://support.apple.com/en-us/HT201252


Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184


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iMessage and FaceTime are not working

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