Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my new phone has the wrong number attached to it

Ive recently got an iPhone 11 and switched provider to Smarty. My phone is still sending messages from the number that came with the new sim even though i have transferred my number with a pac code. how do i fix this?

iPhone 11, iOS 13

Posted on Feb 27, 2020 11:56 AM

Reply
Question marked as Best reply

Posted on Feb 27, 2020 2:38 PM

Add or remove your phone number in Messages or FaceTime - Apple Support


Do the below and if it does not help do what the last line says... change your Apple ID password...repeat the steps


  1. On your Mac:
    • In Messages, choose Messages > Preferences, then click Accounts and select your iMessage account. Click Sign Out.
    • In FaceTime, choose FaceTime > Preferences, then click Sign Out.
  1. On your iPhone, iPad, and iPod:
    • Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    • Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
  1. On your iPhone:
    • Go back to Settings > Messages and make sure that iMessage is turned on.
    • Tap Send & Receive, then choose “Use your Apple ID for iMessage” and sign in with your Apple ID.
  1. Using the same Apple ID, sign back in to Messages and FaceTime on your other devices. 

If you still need help, change your Apple ID password and repeat the setup steps. If that doesn't work, contact Apple Support.

2 replies
Question marked as Best reply

Feb 27, 2020 2:38 PM in response to lucie241

Add or remove your phone number in Messages or FaceTime - Apple Support


Do the below and if it does not help do what the last line says... change your Apple ID password...repeat the steps


  1. On your Mac:
    • In Messages, choose Messages > Preferences, then click Accounts and select your iMessage account. Click Sign Out.
    • In FaceTime, choose FaceTime > Preferences, then click Sign Out.
  1. On your iPhone, iPad, and iPod:
    • Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    • Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
  1. On your iPhone:
    • Go back to Settings > Messages and make sure that iMessage is turned on.
    • Tap Send & Receive, then choose “Use your Apple ID for iMessage” and sign in with your Apple ID.
  1. Using the same Apple ID, sign back in to Messages and FaceTime on your other devices. 

If you still need help, change your Apple ID password and repeat the setup steps. If that doesn't work, contact Apple Support.

my new phone has the wrong number attached to it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.