You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activity rings are "greyed" out (not highlighted) during middle of the day

The activity rings on my apple watch series 3 Nike Edition are "greyed" out and not recording any movements. It was working for half the day (recorded 1,600 steps and 214 calories) and then abruptly turned "grey" (not recording) as shown in the attached image after about 6 hours of wearing it. I unpaired the apple watch and re-paired it. This solved the issue for a day but this happened again the next day where it "greyed" out half way through the day. I have also noticed the battery drastically draining whenever this situation happens

Apple Watch Series 3, watchOS 6

Posted on Feb 27, 2020 3:55 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 27, 2020 4:20 PM

First thing I try when something isn’t working right is to restart the Apple Watch and its paired iPhone.

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help (it probably won't) then make an appointment at the Genius Bar in an Apple tore near you and let them look at it. Be sure to mention the battery problem, that might be the key.


Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Top-ranking reply

Feb 27, 2020 4:20 PM in response to austinkim1522

First thing I try when something isn’t working right is to restart the Apple Watch and its paired iPhone.

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help (it probably won't) then make an appointment at the Genius Bar in an Apple tore near you and let them look at it. Be sure to mention the battery problem, that might be the key.


Genius Bar Reservation and Apple Support Options - Apple


Activity rings are "greyed" out (not highlighted) during middle of the day

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.