You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

black screen

my iphone 11 went black screen and does not respond


Posted on Feb 28, 2020 5:37 AM

Reply
6 replies

Apr 16, 2020 2:26 PM in response to sftbarnett

I took it to the nearest apple certified care center by my telephone provider in Riyadh. They said it’s completely dead. Changed to to a refurbished iphone 11. Works fine but has upper speaker & ear speaker fuzziness issues. I hoped this won’t be the 3rd time I go back to my 7 plus :’(. I don’t want to switch to Android either. But the way it’s going I might have to:(

May 3, 2020 6:11 PM in response to silvabue

I found a video on UTube for iPhone 11/11 Pro Max: Black Screen FIXED! Try these 6 easy solutions first. I usually try to go to Utube first before coming to the discussion.apple.com to find a answer afterwards and I am only a level 2 person.


How to fix an iPhone 11 Pro that's stuck on black screen, it's either due to the battery that's completely drained or it may still be alive but just couldn't get to render the actual display due to some major system flaws. That said, both the software and hardware factors can be the underlying cause. Display issues including blackscreen of death can therefore occur on both old and new iPhones.

black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.