Having the same issue and Mac's support team has given me the same answer twice. I clicked on the link that the support team has sent and a web-page for High Sierra appears. There are only a few thing that respond to a click, the word MORE which opens up info regarding the OS spec's and also info links on the right side end to more and more info.
No downloadable Operating system link anywhere. I should have found something somewhere but nothing worked.
I will be calling Mac's support in the morning. I believe that talking it over will save time and fill in all the little details. I'll post the outcome and all of the details.