iMessage issue: An error occurred during activation. Try again

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iMessage issue: An error occurred during activation. Try again

I can't login to iMessage and/or Facetime on Mac, even though it was working perfectly fine 3 days ago. After the first click on the OK button it doesn’t respond. On the second click it came up with the error message: “An error occurred during activation. Try again“.

I have already researched on the Apple website and various others to attempt to fix the problem, but nothing has worked. Every attempt I made came with the same message.

One of the websites I named was this one: https://www.hawkdive.com/imessage-activation-error-occured-mac/

An Apple website I read but didn’t work was this one: https://support.apple.com/en-us/HT204408

Regarding Facetime, I kept getting the message: "This account has no reachable email addresses. Please sign into applied.com in order to add one.".

I tried all possible solutions listed on these websites.

It is a real shame not being able to use these apps when they were working completely fine before.

Thank you for your support everyone.

Posted on Feb 29, 2020 12:18 AM

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Answer 1

Best reply

Eric Root

Level 10

684,111 points

Feb 29, 2020 12:25 PM in response to Penguponga

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.

You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.

There is a contact link.

Apple ID - Official Apple Support. https://support.apple.com/apple-id

Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169

Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.

https://twitter.com/AppleSupport

Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.

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Answer 2

Eric Root

Level 10

684,111 points

Mar 5, 2020 9:51 AM in response to Penguponga

You re welcome. I don't know of an email address to initiate contact. You can try Twitter or the form below.

https://twitter.com/AppleSupport

Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.

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Answer 3

Penguponga Author

Level 1

10 points

Mar 5, 2020 1:34 PM in response to Eric Root

I made a chat session with an Advisor and told them about my problem. They unblocked me because apparently, someone had reported me as spam and the Apple servers disabled my Apple ID. They just sent me verification checks (notification which I had to press confirm and home address), then when I tried logging in again, the error message disappeared and Facetime and iMessages worked as they did before!

Thank you for your assistance!

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Answer 4

Penguponga Author

Level 1

10 points

Mar 5, 2020 1:09 AM in response to Eric Root

I asked someone else to sign in using their Apple ID, and they were successful.

Is it possible to email Apple ID so they can elevate me to a Tier 2 Support person, instead of calling? I can't find an Apple Support email address, so is it only possible to call Apple Support or physically come in-store?

Thanks for your help.

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Answer 5

Eric Root

Level 10

684,111 points

Mar 5, 2020 1:37 PM in response to Penguponga

You are welcome.

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