You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone Stopped Working

Hello,

Last night, my iPhone Xr completely stopped working. When I plug it in and unplug the phone, it will light up but other than that the buttons on the side won't work and the touch screen once lit up will not unlock. It's as if the phone is completely frozen. Please let me know if this is something you are able to help me fix.

Best,

Madeline Barrett

iPhone XR

Posted on Feb 29, 2020 6:40 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 29, 2020 6:49 AM

Follow the steps in this article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If you still can't get it to work it may need service.


I would recommend:

Contact Apple for support and service - Apple Support


Good luck!

1 reply

iPhone Stopped Working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.