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MadBantha Author

Level 1

4 points

Unable to sign in to Apple TV

On my Apple TV I have successfully used Bluetooth with my iPad to setup my new Apple ID on the TV (so in "Settings"=>"Users and Account" I can see my Apple ID against "iCloud", "GameCenter" and "Home Sharing".

But...

When I go to the Apple TV app and try to watch an old episode of Sherlock, it asks me to login. When I enter my Apple ID and password it pauses and then says:

No iTunes store account.

Before using this Apple ID on your Apple TV, you must first login to an iOS device, Mac, or PC to create an iTunes Store Account.

But I'm logged into the iPad and I used it with Bluetooth to set up the Apple TV settings in the first place!

Help me Obi-Wan Kenobi, you're my only hope!

Apple TV 4K, tvOS 13

Posted on Mar 1, 2020 6:45 AM

Top-ranking reply

TheLittles

Level 10

195,515 points

Posted on Mar 1, 2020 6:14 PM

MadBantha Said:

"Unable to sign in to Apple TV:[...]When I go to the Apple TV app and try to watch an old episode of Sherlock, it asks me to login. When I enter my Apple ID and password it pauses and then says:No iTunes store account.Before using this Apple ID on your Apple TV, you must first login to an iOS device, Mac, or PC to create an iTunes Store Account.But I'm logged into the iPad and I used it with Bluetooth to set up the Apple TV settings in the first place![...]"

-------

A. Try a New Power Session:

Unplug the Apple TV
Wait for 30 Seconds
Plug it back in

B. Remove Account - Add it Back:

If that does not work, try adding your Apple ID back. Remove your Apple ID from the list, then add it back.

C. Contact Apple Support:

Lastly, contact Apple Support, if this ends up being of no success.

Here is the information:

Contact Us - Choose Locations
USA: 1(800)MY-APPLE
Proceed from there as Necessary

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Unable to sign in to Apple TV

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