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Level 1

4 points

my phone will not turn off and its frozen

My iphone will not power off. It wont let me click on anything. and everytime i unlock my iphone it is frozen on a black screen

Posted on Mar 1, 2020 5:02 PM

Top-ranking reply

Level 10

149,598 points

Posted on Mar 1, 2020 5:09 PM

Hi Krystan,

Try following the instructions in this link ➔ If your iPhone is Frozen or has become non-responsive and see if it helps you bring your iPhone back into normal operation.

Good Luck.

Axel F.

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