You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I bought an iPhone XS Max 256 GB from shop who I think related to apple store and the phone it is like new after one day I find a green light at the screen appeard so please what should I do ?!
[Re-Titled by Moderator]
iPhone XS Max, iOS 13
Take it back to the shop and get a replacement iPhone or get your money back. This appears to be a hardware issue and no amount of effort and processes will fix it. It needs repair. Take the iPhone back.
Axel F.
Take it back to the shop and get a replacement iPhone or get your money back. This appears to be a hardware issue and no amount of effort and processes will fix it. It needs repair. Take the iPhone back.
Axel F.
I am seeing it in the middle of the screen near to right side it’s only a green line I will try to share the photo and the line sometimes it comes and sometimes goes !!
what is hw cable ? If I asked any apple store to give me another one could they do it because I red that all the Xs max has this issue and this first time I use iPhone and this happened to me I am so sad !
Hi Abdallah,
Where are you seeing the green light at the screen? Is it actually a light or a failed pixel on the screen. Can you post a picture of your screen with this light?
Axel F.
Return to the shop is an hw issue with flex cable
The connection between the mainboard and display modul is called flex cable.
Ok but if the store refused how apple could protect their customers how will you support me ?
We are not Apple representative.You have limited warranty from activation time on the device.Then visit an aasp
mmm okay so do you know how could I connect with apple workers directly
If the reseller refuse to replace it.I am from europe I don't know the USA consumer law.You can visit directly apple store or aasp
Actually I bought it from Kharkov Ukraine and the shop here he picked it up from USA
So it is an imported device this shop is not selling brand new devices.
Yes I think it is a changed phone from apple for once , what do you think about this green line is it very harmful ?
harmful or no it should not be there.It is faulty HW
A green line appeared on my iPhone XS Max screen
