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Email saying Apple ID locked

I’m getting email saying my Apple ID is locked and if I don’t verify my identityin 24 hrs, it’ll be disabled. Is this true? Or is this a scam?

melinda

Posted on Mar 1, 2020 9:38 PM

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Question marked as Top-ranking reply

Posted on Mar 2, 2020 2:39 AM

You are being scammed. Apple doesn't send such emails.


Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, your bank, etc.

 

If you gave you Apple ID password to the scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is what to do [before] or after you change your Apple ID or password (Sign out of all Apple services and devices that use your Apple ID. If you want to use your iPhone, iPad, or iPod touch to change your Apple ID, stay signed in with your Apple ID on only that device.) https://support.apple.com/en-us/HT204071

 

Also see If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382


For scam related information from Apple including reporting scans to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

3 replies
Question marked as Top-ranking reply

Mar 2, 2020 2:39 AM in response to MelindaT3

You are being scammed. Apple doesn't send such emails.


Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, your bank, etc.

 

If you gave you Apple ID password to the scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is what to do [before] or after you change your Apple ID or password (Sign out of all Apple services and devices that use your Apple ID. If you want to use your iPhone, iPad, or iPod touch to change your Apple ID, stay signed in with your Apple ID on only that device.) https://support.apple.com/en-us/HT204071

 

Also see If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382


For scam related information from Apple including reporting scans to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

Mar 2, 2020 8:54 AM in response to MelindaT3

That seems to be a scam/phishing email. Apple won't send you an email/text telling you your account is disabled/restricted or will be disabled/restricted. You will find out the next time you try to log in somewhere.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Identifying legitimate emails from the iTunes Store. https://support.apple.com/en-gb/HT201679


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com


Mar 2, 2020 9:16 AM in response to MelindaT3

Same here, but I got suspicious of it so I restarted my phone, verified if anything was going on with my account after waiting the supposedly 24hrs grace before it’s “disabled” according to the Email. I looked into how to contact Apple and landed here! Too many scams out there, so be careful before clicking away on some unknown link!

Email saying Apple ID locked

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