I have reset my iphone after not being able to receive emails, now I cannot remove or get past Welcome to Mail message. I have gone back to settings, passwords and accounts, the account is not there and the delete box is not there. So I cannot reset again, any help please.
Hey Ebaygum,
If I am to understand you correctly, you reset some aspect of your iPhone after not being able to receive mail from an account, and after that, you're not able to remove it again as it doesn't appear there. I'd be glad to see how I can help.
Since all of this started, have you had a chance to Restart your iPhone? If not, try that and see if you're able to use your iPhone as expected. Also, what type of email address is this? For example, a Yahoo!, Gmail, or Outlook account.
When you go to Settings > Passwords & Accounts, do you have the option to add the account back? If so, are you able to add the account with the correct credentials and check to see if it appears in Mail? If you haven't tried that, and restarting didn't help, do that now, and let me know what you find out.
Have a great day.
Thanks for the update, Jack.
I did some checking, and it looks like Yahoo has a support link that has a few other steps in addition to the ones you've tried already. Check out Fix problems with Yahoo Mail in iOS Mail - Yahoo and see if that is helpful. From what has been tried in this thread so far, it looks like the second step, which is updating iOS if available and then step 4, which is adding the account manually would be the next steps to take. It's important that we isolate on the account since the other account you added is working as expected.
Keep me updated.
Take care.
Hello again. I cannot receive my emails to my iphone they just stopped appearing I have a sky/Yahoo account on my Lap top and was able to access emails on both me lap top and iphone. I have done all the things asked restart phone, delete and re add account but still I cannot receive anything. I have opened a google account on the phone and that appears OK, however My sky.com mail is still not there. Can you please help? Kind regards Jack.
Welcome to Mail message will not allow access.
