You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
About a week ago my incoming email starting routing straight to the Archive folder. I do not have any rules / filters set to do this and cannot find any setting to correct the issue, suggestions? I have read about Gmail having similar issues but I'm using Yahoo email (the Yahoo website email homepage does not reflect this issue).
This is happening on a shared email account with an Iphone SE and a 6 Plus (iOS 13.3.1).
Outlook is not the pre-installed email app on the iPhone. The iPhone's mail app is its own.
So let me see if I understand what you just said. Your email is in the inbox on the Yahoo web mail, but is in an archive folder on your iPhone? Is anything in the inbox of your mail on the iPhone? I'm making sure this is the mail app that you are using?
Contact Yahoo even though this is not happening on their homepage or Outlook on my PC ? This seems to be isolated to mine and my wife's iPhone's. I'm using the original pre-installed email app (Outlook?).
Yes, that is the email app I’m using.
As far as my Inbox, I still have all of my previous mail but 99% of the activity stopped as of Tuesday of last week. It’s weird because I have gotten maybe 4 email in the inbox during that period but the Archive folder is receiving 15-20 per day.
Your description is correct, everything in in the Yahoo site inbox as it should be. My auto redirect issue is only on our iPhones.
So is this mail that is going to your Archive folder mail that should be going to your Inbox? Do both of you use the exact same account that it is on both devices, and if so, have you checked the mail settings on both devices? I do know that Yahoo mail has been a problem off and on for the longest time. There are problems connecting to the mail servers, but there isn't anything that you can set on the iPhone to do filtering of mail from the inbox to the Archive folder.
I would say your best bet is to delete the mail account from both devices. Power cycle the phone, and then after it starts back up, add the account back the phone again and test. Do that on both devices.
Yes, this is all new mail that is bypassing the inbox and going straight to the Archive folder.
I have not checked the other phone but I will. On my phone (SE) I cannot find any filter that would redirect mail.
I will also trying deleting and re-adding the account.
I appreciate all of your suggestions.
You're welcome. You won't find a setting on the other phone either. There won't be one. At this point, removing the accounts and then adding them back is your only option.
I suggest that you contact Yahoo support for help with their account. There isn't a setting in the iPhone Mail app to automatically move email. Are you using a separate app?
Incoming email auto archiving
