Iphone 11 Pro blocking contacts and deleting text threads on it's own

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Iphone 11 Pro blocking contacts and deleting text threads on it's own

Recently I have noticed that my phone has been deleting text message threads in imessage and blocking contacts on it's own.

It started with one of my contacts being blocked so they were not able to text me. Then last night it deleted my imessage thread with 2 different contacts, so I reset and restored the phone to get my texts back. Then again tonight it deleted one of my text threads again. It appears to only effect contacts that also have iphones and have recently texted me.

Has any one else experienced this? It is driving me insane.

iPhone 11 Pro, iOS 13

Posted on Mar 3, 2020 9:03 PM

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Answer 1

jeremy_v

Community Specialist

Mar 4, 2020 10:00 AM in response to tbjr135

Hello tbjr135,

Welcome to Apple Support Communities! I understand you're having trouble with your iMessages disappearing and contacts being blocked. I'm happy to assist you with this in any way possible.

Do you share your Apple ID with anyone else or does anyone else have access to your iPhone? I'm asking this to see if someone else could possibly be making these changes on your phone. You can also try resetting your Apple ID password:

Change your Apple ID password

If the issue persists, restore your iPhone to factory settings to eliminate any software issues:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

Best Regards.

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Iphone 11 Pro blocking contacts and deleting text threads on it's own

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