Noise on 16-inch Macbook pro speaker when I’m using logic pro x

My post can be read two ways, i was actually defending the use of the built-in speaker system, if you get used to mixing on them and use comparison tests you should be ok. They are not accurate out of the box as they likely use an electronic/eq preamp like the Bose systems. The problem could be in the preamp depending on where its located in the signal chain and whether it's hardware or software. This should not be happening in a top of the line system running the same company's pro DAW. The point I would stress to Apple is a portable system with great sound and not having to hang extra hardware on it.

It also sounds like a galloping horse to me @JC Franklin. And I also bought this machining mid May 2020 for audio production work. After weeks of frustrating responses from support amidst the COVID-19 shutdown and sending my machine in to get fixed and having them return it unchanged I was told today that the software fix is coming...who knows when. I will try adjusting the sampling rate as you suggest and hope it solves it. Have you had any recurring problems or did it fix it for good?

I just tried to reply to your email, stating that the 48kHz doesn't work for long, and that in my case it lasted until I had a client meeting where I had to play a mix on this expensive MBP...and got made to look like a fool.

I've removed other points that Apple said were "speculative"-- presumably about the forever-promised "software fix coming shortly". My above comment, however, is flat out FACT :-(

Thank you for the information, agentsjrc. I think it's overdue that Apple officially comments on the problem and announces if there will be a software fix. It's been more than half a year since the problem is known. As long as Apple does not do so, they themselves are responsible for any speculation. In view of the past time in which no software fix has been released, my own assumption is that it is a hardware problem that Apple does not want to admit in order not to jeopardize its sales.

As I had already written here, I returned the first MacBook Pro 16 I bought for this reason, but the second had the same problem (I have kept it because audio applications are not crucial for my work). Therefore I'm assuming that this is not an isolated problem and that many MacBook Pros 16″ are affected. In case this thread should be closed, I saved it.

Hi everyone.

Just thought I’d share my current situation with this issue. I noticed this galloping echo sound on the evening when my new Mac arrived and immediately phoned for a replacement model. I was shocked to find the issue was prominent again on my new machine which arrived yesterday. I didn’t even install anything, just opened GarageBand straight out of the box. I’ve now got two state of the art MacBook Pro’s in my possession with a horrendous defect.

It’s hard to believe this somehow escaped them, for a device which is sold with its new improved speaker quality being a huge selling point!

After phoning just about every person working for Apple I’ve managed to get to this.. I recreated the issue over the phone and the senior tech advisor acknowledged its existence. However, she said that there’s no record of this issue on their side. I find this bizarre as a few of you have mentioned that he have acknowledged an issue. She has forwarded the video evidence I sent to Apple engineers and they’re getting back to me tomorrow.

I have been offered a refund or a replacement, none of which I want. My work and life is on these machines, and for the price we pay we expect them to work.

I intend to keep the device, as I need it, and enquired on the phone saying that if the issue isn’t fixed after 12 months, I want a full refund or new replacement model (when the new Mac’s come out). The advisor said that if I can reproduce the issue, have evidence of it being there the day I bought it as well as all being logged on my case number, I would be covered under the warranty and consumer law. This was all on the phone, I’m going to ask for clarification and a statement in writing when they next call me. (I’ll send updates about this in here as I think it’d help you all and put your minds at ease)

Its good (well, bad) to see so many others with the issue. Hopefully if I put this thread under the advisors nose they can escalate it. For a device that is sold as being the best audio production machine on planet Earth, it’s pretty **** poor.

It is really unbelievable Apple has not address this issue at all so far.

[search for rattling noise speaker macbook pro temporary SOLUTION! (the embedded video)]

I recorder the problem and showed partial way to solve it!

(We should start a class action and ask for a refund, after two years they really just do not care)

Yeah! I'm also from a drums and percussions background.

I have some experience with the retail sector. I can assure you that local retailers know how to voice their concerns in ways that consumers can't. For them, a return/exchange is something back in their inventory and they really don't like that.

I think it depends on what country you live in. Where I live, we have powerful consumer protection regulations.

As this being resolved, I have mixed feelings about it. I can only speculate it is a balancing act for Apple. Ex: Deploying a fix without rippling effects vs dealing with the issue on a case by case basis...

My understanding of the issue is it is tricky. Some kind of interaction between BridgeOS and Core Audio handling in the T2 chip.

Note: I have no internal knowledge about Apple. Just sharing what I gathered so far.

WD

I think the problem is Catalina as well... I heard so many issues with people working in music, gear no longer compatible , audio interfaces inputs become super hot for some unknown reason, this noise that we have all on our machines, it also randomly appears when in YouTube as well , that's a new thing for me as well... And the overheating of the computer, all of this makes me really think very seriously that I'll shift all my system to Microsoft. And I hear a lot of professional people working in the music industry who are doing the same

Ugh--it's not fixed yet? It's really a problem! I've done several recordings on GarageBand that are ruined because of the quiet, rhythmic crunching sound. Now I've got Logic X, and the same thing happened, and when I called Apple the guy had no idea how to troubleshoot it. I'm glad for this discussion! I'll definitely check the sample rate in Logic...Thanks!

I had a very similar problem with my Macbook Air, had the speakers replaced and its exactly the same.

Very poor quality speakers.

Anyone experienced with the new Logic Pro Update (10.5)? Last day my computer updated Logic automatically and it seems problem is gone by now. Any other experiences?

Yeh need to video it and send it in and let them do a data capture.

I don’t think it’s logic that’s going to fix it. It will be a Catalina update.

thank you very much!! It solved the problem. I changed am lot of times to 48 until it did not came back to 44.

I had the same issue and apple support suggested to remove and reinstall Logic Pro X.

Unfortunately it didn't solve the problem.

But your workaround indeed help me.

Thnx JC