How to stop contact bypassing Do Not Disturb - when all (known) settings disable bypass

Question

Level 1

15 points

How to stop contact bypassing Do Not Disturb - when all (known) settings disable bypass

My daughter, like my husband and son, is a favourite and emergency contact. For some reason her iMessages are able to bypass Do Not Disturb - I can’t even change the volume! I have tried resetting my Do Not Disturb options, (several times), changing her details/bypass options in my contacts, and even deleted her as a contact - all to no avail. My settings affirm that no one should bypass Do Not Disturb, and within contacts, the toggle switch for her is not set to bypass and yet the alerts persist! I changed my phone recently from an old, trusty SE to an iPhone 11 - had hoped this would iron out the unsolvable wrinkle, but no ...

Any ideas?

Many thanks!

Posted on Mar 4, 2020 1:14 PM

Reply

Answer 1

Top-ranking reply

IdrisSeabright

Level 10

188,019 points

Mar 4, 2020 4:07 PM in response to TYrg

TYrg wrote:

HOWEVER, as I went to test taking her out of favourites, I noticed that bypass was switched on in her profilein favourites, even though it was switched off in her profile in my contacts! I have always checked her profile via Contacts assuming that those in Favourites are a simple replica - clearly not!

Well, I've learned something! Thanks for posting your solution.

Reply

Answer 2

TYrg Author

Level 1

15 points

Mar 4, 2020 2:49 PM in response to IdrisSeabright

I had my DND bypass set to no one able to bypass and none of my other favourites or Emergency contacts can bypass, just my daughter.

HOWEVER, as I went to test taking her out of favourites, I noticed that bypass was switched on in her profile in favourites, even though it was switched off in her profile in my contacts! I have always checked her profile via Contacts assuming that those in Favourites are a simple replica - clearly not!

So, I think we have found a fix 🥳

Many thanks for your response

Reply

Answer 3

KiltedTim

Level 10

226,494 points

Mar 4, 2020 5:41 PM in response to TYrg

TYrg wrote:

HOWEVER, as I went to test taking her out of favourites, I noticed that bypass was switched on in her profile in favourites, even though it was switched off in her profile in my contacts!

Thanks for that! I've learned something today. I was completely unaware that there were apparently separate settings for favorites as opposed to regular contacts!

Very good to know!

Reply

Answer 4

KiltedTim

Level 10

226,494 points

Mar 4, 2020 1:19 PM in response to TYrg

Open the Contact app and check the ringtone and text tone. If you have Emergency bypass turned on for those items in her contact record, it will bypass DND as well as the mute switch.

Reply

Answer 5

TYrg Author

Level 1

15 points

Mar 4, 2020 2:51 PM in response to KiltedTim

Many thanks for your response too - see my other reply for the eventual issue/fix ...

Reply

Answer 6

Mar 4, 2020 1:16 PM in response to TYrg

Contacts in Favorites will bypass DND. Remove her from favorites.

Reply

How to stop contact bypassing Do Not Disturb - when all (known) settings disable bypass

Similar questions