Dear Apple Support team
I subscribed to EWA app a few days ago and than after free trial period has been finished, was unsubscribed. But today the application tried to charge me 34$ .
In my subscriptions it’s showed as active applications.
Could you please help me
Hi AnnHak,
Welcome to Apple Support Communities. I see you have some concerns about a subscription for the EWA app and you'd like to know what to do. I know it's important to manage your subscriptions; I'd like to help. Based on the information in your screenshot, specifically "Select an option to resubscribe. If you resubscribe, your new subscription will begin now," it appears that the subscription has been canceled. To be sure, I'd suggest looking for the charge in your purchase history: See your purchase history for the App Store or iTunes Store
If you do see a charge for this in your purchase history you can request a refund:
Best Regards.
Hi AnnHak ,
Yes, you understood correctly. The charge for the subscription needs to be paid before a refund can be requested.
For further help with this, I'd suggest reaching out to Apple: Contact Apple Support
Warmest Regards.
That’s mean that I have to allow them to charge me and then request a refund?
Did I understand you right?
Is there any other solution ?
Hi AnnHak,
Thanks for getting back to us with that additional information. After further review of your initial screenshot, it does appear you may have been charged for a subscription; I see that the current subscription is set to expire in September 2020. Subscriptions need to be canceled at least 24 hours before your trial ends to avoid charges, this could be why you were automatically subscribed. In order to request a refund, you'll need to allow the purchase to go through as pending charges aren't eligible for refund requests.
"If you can't request a refund on reportaproblem.apple.com
If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.
If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information."
Request a refund for apps or content that you bought from Apple
For additional assistance with the refund process, reach out to Apple here: Get Support
Take Care.
It’s in the pending list. What does it mean?
Im afraid to deposit the money to my card account, thinking that in that case they will charge me and take money from my card((
Sorry, one more question)
How I will be assured, that after the payment I will receive money back.
EWA subscription
