Mac Pro and Sleep

Question

Level 1

4 points

Mac Pro and Sleep

I have a 2013 Mac Pro at my office. I have the logmein app installed on it and I was going to do some work on it from my home last night. I had tested logmein from another Mac outside my work network and it functioned fine. I set the energy savings settings on my Pro never turn off the display, I had the Prevent computer from sleeping... box checked. I did not have the put hard disks to sleep...box checked. I had wake for network access checked and power nap unchecked. I do have a screen saver on the Mac. When I left yesterday, the Mac was on and the screen up.

Later in the evening I went to access it with logmein and it was not in a state where I could access it. I even got on my network in a different way and tried to ping it, but no response. When I came in this morning, I half expected to see the screen saver still running, but the screen was blank. I assume that it was asleep... why? What step did I miss?

Mac Pro

Posted on Mar 6, 2020 11:10 AM

Reply

Answer 1

Mar 6, 2020 11:21 AM in response to jhyiesla

On the Office Router, Did you forward the appropriate ports on your Router to send the connection requests to your specific Mac? otherwise, unsolicited requests for connection are discarded by your Router.

It is possible LogMeIn intends to do this for you. Did it do it correctly?

Reply

Answer 2

Mar 9, 2020 7:21 AM in response to jhyiesla

It sounds like you need to dive into the Logmein documentation, or contact them for help.

Reply

Answer 3

jhyiesla Author

Level 1

4 points

Mar 9, 2020 4:43 AM in response to Grant Bennet-Alder

I didn't make any changes to the office router. And I know that when the Mac is awake everything worked OK. And it "appears" that the Mac was asleep, which is really the crux of this question, because I thought I had it set to not sleep. However, I should be able to test putting the Mac to sleep and then test it from my outside source.

Reply

Answer 4

Mar 9, 2020 7:04 AM in response to jhyiesla

do you have a Bonjour sleep proxy or a Router that supports Wireless Multimedia Extensions (WME), also known as Wi-Fi Multimedia (WMM).to send the wake-up packet?

About Wake on Demand and Bonjour Sleep Proxy - Apple Support

.

Reply

Answer 5

jhyiesla Author

Level 1

4 points

Mar 9, 2020 7:11 AM in response to jhyiesla

I did some testing... with the Mac up, I was able to see it on-line in Logmein and access it remotely. I set the preferences the same as I had the other day and let the screen saver come on. Then I tried to access it remotely and that worked. When I put it to sleep, I was unable to wake it. So, there may indeed be something in my network what was keeping that from working, but I also tried to wake one at my home and that didn't work either. Logmein show both of them asleep, but with wake-on LAN set.

However, this still doesn't answer my original question. Why did it go to sleep in the first place? from my perspective all of the settings I did should have kept it awake, but apparently it did not...and I am basing that on what I saw when trying to access it remotely from logmein. Logmein just reported that the Mac was off-line...

Reply