music videos show black screen
Music videos are showing a black screen but the music is playing. No video with the music.
Windows, Windows 10
Music videos are showing a black screen but the music is playing. No video with the music.
Windows, Windows 10
Hello Vic2490,
Thanks for providing the additional information.
Follow the steps provided in the article below for help with the music videos in iTunes.
Let me know how that worked out and if you are able to see the music videos now.
Thanks!
Hello Vic2490,
Thanks for trying the steps from the article I provided. At this point, I would recommend contacting Apple Support for further help with this issue.
Take care!
I am using iTunes and the music videos are downloaded from the iTunes store. They worked fine until about 2 weeks ago and now nothing but music and no video. Te videos play fine on the iPhone but not on the computer. Thanks.
I did the steps listed in the article but still no video and only music when I try to watch an iTunes music video. I did find that a few of my music videos played perfectly, but most only play the music and no video, only black screen. Thanks for trying.
Hello Vic2490,
It looks like no one has responded to your question. Here are a couple things that might help others answer your question:
What program are you using to view the videos?
Are these videos from your iPhone?
Thanks!
music videos show black screen