music videos show black screen

Hello Vic2490,

Thanks for providing the additional information.

Follow the steps provided in the article below for help with the music videos in iTunes.

If you can't stream or watch movies or TV shows from the Apple TV app, iTunes Store, or third-party apps

Let me know how that worked out and if you are able to see the music videos now.

Thanks!

Hello Vic2490,

Thanks for trying the steps from the article I provided. At this point, I would recommend contacting Apple Support for further help with this issue.

Get Support

Take care!

Hello Vic2490,

It looks like no one has responded to your question. Here are a couple things that might help others answer your question:

What program are you using to view the videos?

Are these videos from your iPhone?

Thanks!