ipod touch 7th gen - Apple music blank screen & bad quality sound

Karmageddon,

We're glad to hear that you're able to launch the Music app without issues. Did you have a chance to test playing that same song on a different device or using Apple Music on the web?

If the sound quality is still the same on a different device, then we'd recommend contacting Apple Support here: Get Support

Take care!

Hi Karmageddon,

Welcome to Apple Support Communities. We understand that the Music app on your iPod touch opens to a blank screen, and that the sound for some songs is distorted.

For the Music app opening to a blank screen, we'd recommend following the steps below in the order listed.

Close an app on your iPhone or iPod touch

Restart your iPod touch

Update your iPhone, iPad, or iPod touch

Delete apps on your iPhone, iPad, and iPod touch

Redownload apps and games from Apple

For the distorted sound, let us know if the same issue occurs when playing the same songs using a different output. For example, try connecting headphones or a Bluetooth speaker.

If the issue is isolated to the built-in speakers of your device, these steps may help: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

Let us know if this helps.

Cheers!

Karmageddon,

Thanks for following up. To confirm, are you still experiencing both issues mentioned in your original post?

You mentioned that the Spotify app is working as expected. What were the results of testing those same songs in the Music app using a different output? Was the sound quality the same? Does the same issue occur when you play these songs in the Music app on a different device, or via Apple Music on the web: Listen to Apple Music on the web and in apps

We look forward to hearing back from you.

Thanks!