Front a back glass broken

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Viktorwill30 Author

Level 1

9 points

Front a back glass broken

Will I be receiving a new replacement phone or will my phone be repaired at the Apple store? I have AppleCare+

iPhone 11 Pro Max, iOS 13

Posted on Mar 10, 2020 11:00 AM

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Answer 1

Best reply

KiltedTim

Level 10

196,239 points

Mar 10, 2020 11:12 AM in response to Viktorwill30

If the back glass is broken, the entire device will be replaced.

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Answer 2

Viktorwill30 Author

Level 1

9 points

Mar 10, 2020 11:17 AM in response to KiltedTim

Ok both are broken and I have an appointment today. I just wanted to know if I will be left with out a phone for a few days if it needed to get repaired.

thanks!

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Answer 3

deggie

Level 10

167,201 points

Mar 10, 2020 1:48 PM in response to Viktorwill30

If they have a service replacement on hand it will be replaced immediately. Hope you backed up.

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Front a back glass broken

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