pro xdr not turning on at all

I've plugged my display into my new MBP and it's not turning on. I've unplugged and replugged everything in. Very disappointing.


MacBook Pro 13", macOS 10.13

Posted on Mar 10, 2020 10:18 PM

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Question marked as Top-ranking reply

Posted on Mar 11, 2020 3:19 PM

What type of Mac are you connecting it to? Your profile lists a MacBook Pro 13" running macOS 10.13. The MacBook Pro 13" isn't listed as supported for this display. The display also requires macOS Catalina 10.15.2 or later.


Pro Display XDR - Technical Specifications - Apple


Pro Display XDR is compatible with the following Mac models running macOS Catalina 10.15.2 or later:

  • Mac Pro (2019) with MPX Module GPUs
  • 15-inch MacBook Pro (2018 or later)
  • 16-inch MacBook Pro (2019)
  • 21.5-inch iMac (2019)
  • 27-inch iMac (2019)
  • Any Mac model with Thunderbolt 3 ports paired with Blackmagic eGPU or Blackmagic eGPU Pro


If you are using a supported Mac model and you've plugged the provided cable into the correct port on the back of the Pro Display XDR. Only one of the 4 ports on the display supports Thunderbolt 3 and must be used to connect the display to your Mac.


If you continue to experience problems I suggest contacting Apple for assistance. If you would like additional help from this forum I suggest providing more detailed information about your Mac and how you are connecting it to the display.

1 reply
Question marked as Top-ranking reply

Mar 11, 2020 3:19 PM in response to nmelo

What type of Mac are you connecting it to? Your profile lists a MacBook Pro 13" running macOS 10.13. The MacBook Pro 13" isn't listed as supported for this display. The display also requires macOS Catalina 10.15.2 or later.


Pro Display XDR - Technical Specifications - Apple


Pro Display XDR is compatible with the following Mac models running macOS Catalina 10.15.2 or later:

  • Mac Pro (2019) with MPX Module GPUs
  • 15-inch MacBook Pro (2018 or later)
  • 16-inch MacBook Pro (2019)
  • 21.5-inch iMac (2019)
  • 27-inch iMac (2019)
  • Any Mac model with Thunderbolt 3 ports paired with Blackmagic eGPU or Blackmagic eGPU Pro


If you are using a supported Mac model and you've plugged the provided cable into the correct port on the back of the Pro Display XDR. Only one of the 4 ports on the display supports Thunderbolt 3 and must be used to connect the display to your Mac.


If you continue to experience problems I suggest contacting Apple for assistance. If you would like additional help from this forum I suggest providing more detailed information about your Mac and how you are connecting it to the display.

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pro xdr not turning on at all

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