Hello, I had a problem with my iPhone 11

Hello, I had a problem with my iPhone 11, it turned off and does not turn on, I tried to restore c using itunes, but error 14 is displayed in the boot horse.

what can I do to restore my iPhone without losing data, there are a lot of important photos and videos.

iPhone 11, iOS 13

Posted on Mar 11, 2020 7:55 AM

Reply

Similar questions

The iphone could not be restored. An unknow error occurred (9). The iPhone X turn off itself, I have ran it by iTunes but The iPhone could not be restored. An unknow error occurred (9). How can I fix it?
870 1
my phone was on a booting loop and i went thru the steps but while it is in restore mode and connected to my computer the error message does not come up what do i do? (iphone 8)
283 1
Restore iPhone error I am getting an error when trying to restore my iphone. It is just frozen on the apple logo and my software is fully up to date. Do I have any options?
687 1

2 replies

Level 10

225,774 points

Mar 11, 2020 7:58 AM in response to shlyahovaanna

See this troubleshooting document: https://support.apple.com/en-us/HT204770#usb

If you didn't already have it backed up, it's likely your data is gone.

Reply

Mar 11, 2020 7:56 AM in response to shlyahovaanna

Take it to an authorized Apple repair location.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hello, I had a problem with my iPhone 11

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up