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I’ve had the iPhone 11 pro max for a couple of months now no issues but recently the top camera only has started shaking, not being able to focus on objects and making noises when trying to use.
In the camera app and also in apps such as Snapchat and instagram this occours.
Have hard reset the phone and updated it. Any suggestions would be helpful thanks.
iPhone 11 Pro Max, iOS 13
You would need to start a Support request with Apple. Use the contact Support link at the top of the page here. We can not determine if it is a warranty issue or not, we are not Apple employees, just users like you. Apple will explain your options when you start your claim.
It would be better to contact Apple Care and they will explain the repair options in your region, in most countries they provide a mail-in service while there is no Apple Store or Apple Authorised Service Provider near you.
If you are hearing sounds from the camera area when it is attempting to focus, then make a Genius Bar appointment at the nearest Apple Store to have the device checked by Apple.
It’s a hardware problem related to image stabilization, likely because a drop or a shock.
Bring it to an Apple Store near you to fix it.
I don’t have an Apple store near me, closest is 6 hours away. Would this be covered under warranty seeing as a hardware problem ?
iphone11 promax camera shaking, not focousing & noises
