Loss in trade in

When I sent my Mac in for a trade-in, the screen was fully functional. The only issue was the battery. They took $200 off my trade-in value because supposedly there were lines on the screen. Is there any way I can argue this blatant lie, or prove that it happened during shipping and not when I had it?

MacBook Air 13", macOS 10.15

Posted on Mar 14, 2020 8:17 AM

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1 reply

Kappy

Level 10

362,007 points

Mar 14, 2020 11:00 AM in response to OperaStarrOS

FYI: These are user-only forums. You are not speaking to Apple. if you need to speak with Apple Support, then contact product and tech support: Contacting Apple for support and service including international calling numbers.

Thank you for your understanding and support.

Call the company to whom you sent the trade-in. We have nothing to do with it.

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Loss in trade in

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